Note: English translation for convenience only. The German version is legally binding.

General Information

The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to personally identify you. For detailed information on data protection, please refer to our privacy policy listed below this text.

Data Collection on This Website

Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. Their contact details can be found in the "Note on the Responsible Party" section of this privacy policy.

How do we collect your data?
Your data is collected in part when you provide it to us. This may, for example, be data you enter into a contact form. Other data is collected automatically, or with your consent, when you visit the website — this is captured by our IT systems. This mainly consists of technical data (such as the internet browser, operating system, or time of page access). This data is collected automatically as soon as you access this website.

What do we use your data for?
Some of the data is collected to ensure the website is provided without errors. Other data may be used to analyze your user behavior. If contracts can be concluded or initiated through the website, the data transmitted will also be processed for contract offers, orders, or other requests for services.

What rights do you have regarding your data?
You have the right at any time to receive information free of charge about the origin, recipients, and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you may revoke that consent at any time with effect for the future. In addition, under certain circumstances, you have the right to request that the processing of your personal data be restricted. You also have the right to lodge a complaint with the competent supervisory authority. For this or any further questions on data protection, you may contact us at any time.

We host the content of our website with the following provider: IONOS

The provider is IONOS SE, Elgendorfer Str. 57, 56410 Montabaur, Germany (hereinafter "IONOS"). When you visit our website, IONOS collects various log files, including your IP address. The following data may be processed automatically in this process:

• IP address
• Browser type and version
• Operating system used
• Referrer URL
• Hostname of the accessing device
• Time of the server request
• Pages/files accessed

For details, please refer to IONOS's privacy policy: https://www.ionos.de/terms-gtc/datenschutzerklaerung/

The use of IONOS is based on Art. 6(1)(f) GDPR. We have a legitimate interest in the most reliable possible presentation of our website. Where corresponding consent has been requested, processing takes place exclusively on the basis of Art. 6(1)(a) GDPR and Section 25(1) TDDDG (German Digital Services Data Protection Act), insofar as the consent covers the storage of cookies or access to information on the user's device (e.g., device fingerprinting) within the meaning of the TDDDG. Consent may be revoked at any time.

Data processing agreement: We have concluded a data processing agreement (DPA / Auftragsverarbeitungsvertrag) for the use of the above-mentioned service. This is a contract required under data protection law, which ensures that this provider processes our website visitors' personal data only on our instructions and in compliance with the GDPR.

Data protection: The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy. When you use this website, various personal data is collected. Personal data is data that can be used to personally identify you. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done. Please note that data transmission over the internet (e.g., when communicating by email) may have security vulnerabilities. Complete protection of data against access by third parties is not possible.

Note on the responsible party: The party responsible for data processing on this website is:

Controller (Responsible Party) is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data (e.g., names, email addresses, etc.).

Storage period: Unless a more specific storage period is stated within this privacy policy, your personal data will remain with us until the purpose for the data processing no longer applies. If you assert a legitimate request for deletion or revoke your consent to data processing, your data will be deleted, unless we have other legally permissible grounds for storing your personal data (e.g., retention periods required under tax or commercial law); in the latter case, deletion will take place once these grounds cease to apply.

General information on the legal bases for data processing on this website: If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR, or Art. 9(2)(a) GDPR if special categories of data under Art. 9(1) GDPR are processed. In the event of explicit consent to the transfer of personal data to third countries, data processing also takes place on the basis of Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or to access to information on your device (e.g., via device fingerprinting), data processing also takes place on the basis of Section 25(1) TDDDG. Consent may be revoked at any time. If your data is required for the performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, we process your data if this is necessary for compliance with a legal obligation, on the basis of Art. 6(1)(c) GDPR. Data processing may also be carried out on the basis of our legitimate interest pursuant to Art. 6(1)(f) GDPR. Information on the relevant legal basis in each individual case is provided in the following paragraphs of this privacy policy.

Recipients of personal data: In the course of our business activities, we work with various external parties. This sometimes requires the transfer of personal data to these external parties. We only pass on personal data to external parties if this is necessary for the performance of a contract, if we are legally obligated to do so (e.g., disclosure of data to tax authorities), if we have a legitimate interest under Art. 6(1)(f) GDPR in the disclosure, or if another legal basis permits the data transfer. When using processors (contract data processors), we only pass on our customers' personal data on the basis of a valid data processing agreement. In the case of joint processing, a joint controller agreement is concluded.

Withdrawal of your consent to data processing: Many data processing operations are only possible with your express consent. You may withdraw any consent you have already given at any time. The lawfulness of the data processing carried out before the withdrawal remains unaffected by the withdrawal.

Right to object to the collection of data in special cases and to direct marketing (Art. 21 GDPR): IF DATA PROCESSING IS BASED ON ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME, FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION, TO THE PROCESSING OF YOUR PERSONAL DATA; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RELEVANT LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA, UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENSE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21(1) GDPR). IF YOUR PERSONAL DATA IS PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH MARKETING PURPOSES; THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION PURSUANT TO ART. 21(2) GDPR).

Right to lodge a complaint with the competent supervisory authority: In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, place of work, or place of the alleged violation. This right to lodge a complaint exists without prejudice to any other administrative or judicial remedy.

Right to data portability: You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a standard, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done to the extent technically feasible.

Right to information, rectification, and deletion: Within the scope of applicable statutory provisions, you have the right at any time to obtain free information about your stored personal data, its origin and recipients, and the purpose of data processing, and, if applicable, a right to rectification or deletion of this data. You may contact us at any time regarding this and any other questions on the subject of personal data.

Right to restriction of processing: You have the right to request the restriction of the processing of your personal data. You may contact us at any time for this purpose. The right to restriction of processing applies in the following cases:

• If you dispute the accuracy of your personal data stored by us, we generally require time to verify this. For the duration of this verification, you have the right to request the restriction of the processing of your personal data.
• If the processing of your personal data has been/is being carried out unlawfully, you may request the restriction of data processing instead of deletion.
• If we no longer need your personal data, but you require it for the establishment, exercise, or defense of legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
• If you have lodged an objection pursuant to Art. 21(1) GDPR, a balancing of your interests and ours must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data may – with the exception of its storage – only be processed with your consent, or for the establishment, exercise, or defense of legal claims, or for the protection of the rights of another natural or legal person, or for reasons of important public interest of the European Union or a member state.

Inquiries by email, telephone, or fax: If you contact us by email, telephone, or fax, your inquiry, including all resulting personal data (name, inquiry), will be stored and processed by us for the purpose of handling your request. We do not pass on this data without your consent.

The processing of this data is based on Art. 6(1)(b) GDPR, provided your inquiry is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective handling of inquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR), provided this has been obtained; consent may be revoked at any time.

Data you send to us via contact inquiries remains with us until you request its deletion, revoke your consent to its storage, or the purpose for storing the data no longer applies (e.g., after your request has been fully processed). Mandatory statutory provisions — in particular statutory retention periods — remain unaffected.

On our website, we provide a link for booking appointments via Doctolib. The provider is Doctolib GmbH, Mehringdamm 51, 10961 Berlin, Germany (hereinafter "Doctolib"). By clicking this link, you leave our website and are taken to Doctolib's booking page. The entry of your data, as well as the appointment booking itself, takes place exclusively on Doctolib's platform, not on our website. No personal data is collected or stored by us on our own website in this process.

In addition, we use Doctolib to manage our appointments (appointment management). The data generated in the course of appointment booking and management (e.g., name, contact details, and appointment request) is stored and processed on Doctolib's servers on our behalf. We also use Doctolib's Medical Messenger Service to communicate with you securely, for example to confirm appointments, answer organisational queries, or send treatment-related documents. This service meets the security standards required for exchanging sensitive health data.

Doctolib's privacy policy is available here: https://media.doctolib.com/image/upload/v1682432985/legal/B2C-PrivacyPolicy-Apr-23-DE.pdf

How long do we store your data, and on what legal basis? Our aim is to make appointment scheduling as smooth as possible for you — this is precisely what our legitimate interest in this processing under Art. 6(1)(f) GDPR is based on. Unless you request otherwise, your booking data remains stored with us. This changes as soon as one of three situations arises: you request deletion, you withdraw consent you previously gave, or the purpose of storage has been fulfilled. Statutory retention periods remain unaffected by this and take precedence.

The legal basis is different once we have asked you for separate consent — for example, because cookies are set or information is read from your device during the booking process (such as device fingerprinting within the meaning of the TDDDG, the German Telecommunications and Telemedia Data Protection Act). In that case, we instead process your data on the basis of Art. 6(1)(a) and/or Art. 9(2)(a) GDPR in conjunction with Section 25(1) TDDDG. You may withdraw such consent at any time with effect for the future.

Data processing agreement: To ensure that Doctolib processes your data solely as we instruct and in compliance with the GDPR, we have entered into a data processing agreement (DPA) with the provider — a type of contract that data protection law mandates precisely for arrangements of this kind.